How to Order Online

Log in:

In order to use the webshop ordering system you need to log in. For the log in you fill in your Username (= your e-mailadress) and your password and press the “Login” button. 

Forgot your password?

Not a problem. If you leave the password blank or type in the wrong password, you are forwarded to another page where you can try again. If you don’t remember your password, you can click on the “Forgot your password?” icon. You then have to fill in your e-mailaddress. You will receive an email from us within a few minutes with which you can enter a new password.

Ordering:

You have different possibilities to place orders online. What is most convenient for you depends on your ordering habits.

You can use the “Products” button in order to find items sorted by categories. You can order by simply choosing the quantity. You can also use the search bar to look up specific products or collections by filling out a product number or collection name. You will then receive results connected to your submission. 

If you know the product numbers or EAN codes, you can also place a Speedorder via CSV file. Find out below how it works.

Before you can get started

Create a CSV file:

• Create a CSV file in Excel (Important: the file type must be a CSV file).
• Preferably work with EAN codes, as these are always correct if entered as a number.

If you are working with item codes, please note that some of our items start with a 0 (zero). Make sure these are stored as text in the file so that the leading 0 remains visible. The system will not recognize the code correctly if the 0 is missing.

• Make sure there are no spaces before or after the item codes. The system cannot read spaces and will not import the file.
• Column headers: You can prepare column headers in the file, such as Item Code / EAN and Quantity. This is optional.
• Save the file as a CSV.

How to place a speedorder

1. Login
2. Go to My Account and click on "Speed Order"
3. Drag the file to the upload. Make sure you indicate whether or not you have used column headings. If you have multiple columns, make sure you look at the correct column.
4. Patience is a virtue. Patience is appropriate with files with more than 100 lines. The system has to go through the entire database to find that one item and check it in stock, etc. Assume that it can take up to 3 minutes. Does it take longer than check your file for errors (e.g. spaces)
5. Upload – error reporting. The error report appears when all products have been imported. If there are no error messages, this will of course not be displayed.

Error Reporting Messages:

• Product is unknown or not active : Not found, the article will not come back.
• Only [...] item(s) left. : A message will appear with the quantity that can be ordered. This can be 0, which means the product cannot be ordered. 
• The supplied quantity of product [...] should be a multiple of the order quantity [...]. : The number entered does not match a multiple of the minimum number to be purchased.

Editing is possible, do this in the file and upload it again with all corrections. This means that the file is also ready for next time.

Is everything okay in terms of quantities? Go to order and put everything in the shopping cart.

Proceed your order:

If you have reached the minimum order value, you can proceed to checkout from your shopping cart. Here, you can add an order reference and/or note and request a preferred shipping date. By clicking the “Save cart” button, you can save your order and complete it at a later time. In that case, your order will not be processed.

When you click “Continue to checkout,” you can change your shipping address if necessary. After proceeding, you will be taken to the payment page. There, you can confirm your order, thereby agreeing to our Terms & Conditions. Your order will then be processed, and you will receive an order confirmation by email shortly.